Voyager VDQ/Mid-Office - Online Hardware/Software Profile Form

Important Information



* Please ensure you complete all required fields



** You can use the 'Ctrl' button to select multiple options in certain fields.



Only supported versions are displayed in this form. If you have a version that is not listed, please speak to your Project Manager.



Microsoft do not recommend MS Exchange and Full SQL Server to be running on the same machine due to their independent need for server resources.



Customer Details


Company Name(*)

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Technical Contact(*)

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Technical Tel. No.(*)

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Software Updates Email

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If you would like to be contacted by Voyager when new updates are released, please provide your preferred email address.
Installation Address(*)

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If your server will be at a different location at the time of installation, please advise our installations team prior to that date.
Employee Responsible For Data Delivery(*)

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Person who will be arranging data delivery to Voyager (if applicable).
Employee Responsible For Data Conversion(*)

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Person providing information for conversion of data into Voyager database (if applicable).
Backup Contact(*)

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Person/Company responsible for maintaining database backups. Please note: Voyager Software is not responsible for backups.

Remote Access Details


Remote Access(*)

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Remote Desktop Connection access is recommended so customers can utilise our full global support resource.

Hardware/Software Details


Server Hardware Specification(*)

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Please include Machine Name, CPU, RAM, Free Disk Space for all drives on the Voyager server.
Other Server Software Installed(*)

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Please list software also installed on the Voyager server (especially any that use significant resource).
Server Disk Configuration(*)

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Please detail the disk configuation/setup on the Voyager server.
Average Server Load(*)

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Please provide information on the Voyager server's current average load. I.e. memory, disk and CPU utilization.
VDQ/Mid-Office Server Operating System(*)

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Hosted Servers(*)

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Note:- If your servers are hosted by a 3rd party company, you may not be eligible to purchase and use our ISV Royalty SQL Licences (Embedded Licences) and would need to purchase FULL SQL Licences from us or a 3rd party.
MS SQL Server Version ***(*)

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Please select your version of MS SQL Server.

SQL Server (and the VDQ\Mid-Office databases) should not be installed on a terminal server

Please be aware of limitations using SQL Express versions (see Voyager System Specifications document)


MS Exchange Version(*)

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Please select your version of MS Exchange
Network Setup(*)

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Please advise the type of network setup you use.
Network Speed(*)

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Internet Connection Type(*)

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Antivirus(*)

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Please enter the antivirus product used on your PC's/Server's.
Backup Software(*)

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Please let us know the backup software or solution you have in place.
Hardware Installation/Completion Date(*)

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Please enter the date of when the hardware will be ready for installation.
End User Hardware Specification(*)

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Please provide hardware specification of PC's or Citrix/Terminal Servers. E.g. CPU, RAM & free disk space.
Citrix/Terminal Server Operating System **(*)

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PC Operating System **(*)

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Please select the PC's used on your LAN.
No. of Client Machines(*)

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Please advise us how many PC's will need the client software installed.
Lowest Screen Resolution(*)

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Please note: Voyager VDQ/Mid-Office's minimum screen resolution is 1024x768. Ultra High Definition (UHD)\4K screen resolutions (typically 3840 x 2160 or higher) are not supported.
MS Office Version **(*)

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End User Access Rights(*)

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Please advise what level of access the users have on their Windows logon.
Phone Software

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If you wish to use phone software with Voyager products, they must be TAPI compliant and work through the default Windows dialer.

Back Office Software


Accounts and Payroll Software

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Please advise us which packages you use, i.e. Sage Accounts/Payroll, and also provide version numbers.

Windows Firewall Status

If turned on, the Windows Firewall on the Voyager server needs to be configured to allow the SQL database to communicate over the network.  Please see the Microsoft MSDN link below which details the requirements:

Configure a Windows Firewall for Database Engine Access




Firewall Agreement(*)


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Additional Information

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Document Sign Off


Completed by(*)

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Date Today(*)

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“The information provided here is true an accurate to the best of my knowledge and I accept that any problems, delays or additional work caused by providing incorrect information may incur additional charges”


Agreement(*)

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Security Check(*)

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