You can be confident
with our expert training team
Debbie & her Training Team
As a Voyager customer, you’re in good hands as you’ll have access to a reliable, well-established team with over forty years of Voyager training behind them. Having provided training to thousands of customers from a wide variety of industry sectors over the years, our excellent, in-depth product and industry expertise allows us to create an enjoyable, flexible and bespoke experience for you.
As an example, our free, fortnightly 30-minute online webinars, which provide up-to-date training tips and advice on key product functionality, are extremely popular with over 6000 new and returning users attending. Whilst our trainers are members of the Institute of Trainers (IIT), they are also permanent employees and therefore we do not contract out any of our customer training. That means that not only are our trainers involved in delivering first class product training with up-to-date product knowledge, they are also involved in the development testing and implementation of our products.
It’s very important to us that each new customer gets off to a flying start and that means every client has the opportunity to select a training programme that will suit their business needs. From the very start, we assess your requirements and listen to your various processes. These initial discussions allow us to assess, design and provide advice as to how your training will be best conducted and consequently agree upon the learning outcomes and objectives. With this in mind, we have developed a wide range of structured courses and training options, both for initial product training and for once you are more established with using our products.
If you are looking for your staff to train without the usual workplace distractions you could train in our dedicated training suite, here at our office. We also offer convenient face to face training at your premises. Your staff connect into our training database via Citrix and our trainer will train in the office using a suitable screen visible to all.
By far the most popular option, because it allows our customers to split the training up over a couple of days minimising staff downtime and the impact that training will have on your day-to-day business, is our exceptional online training using GoToTraining, the latest technology in online classrooms.
Whether you choose the further options of an open (shared with other customers) or closed (exclusive to you) interactive sessions, trainers will not only guide you through our products, but also share the environment by handing control to you, the learner, and allow you to practice what you have been shown. The trainer will also refer to using a variety of methods such as providing you with a drawing tool and showing videos where required, but they will also continue to assess your discussions and processes during the training to help suggest further ideas and possibilities based on their experience. Before and after training there is also the option for learners to store materials such as workbooks and guides to download and use later.
Training Course options
To unlock the full potential of our Voyager products why not book some follow-on training to make sure that you are making excellent use of all the functionality. We have a number of courses available including;
- New Starters – Make sure the right processes are being followed from day one
- Admin – Learn the operations side of the product, by configuring permissions, business rules, templates and user settings as well as discovering the products KPI and reporting potential.
- Train the Trainer – Send key members of staff for a more in-depth user course to gain enough product knowledge to be able to train others in your office.
- Floor Walking – Post-go-live, have a trainer on-site for the day to work with your staff using real-life examples and be available for any initial questions, giving that extra support to the admin or management team.
- Enhancement or follow on – Useful if you have been using the product for a while and want to see if you are missing out on any benefits or functionality.
- Training Needs – Complete a Training Needs Analysis for your staff and lets the trainers advise on key areas that may need additional support and suggest a training plan.
- Consultation – Let us spend some time in your office reviewing your current business process and offer guidance for system data and improvements
- Bespoke – Need extra training in one key area, you set the agenda and tell discuss with a trainer a session specifically designed for your needs and requirements.
Meet the Trainers
Debbie Herring – As Head of Customer Experience, I am privileged to lead up the amazing team of trainers below. I have now been with Voyager since 2010 and have been training software for many more years. Previous to training software I worked in recruitment for over 13 years, firstly as a consultant and later as a Manager and in-house Trainer. Voyager takes its training very seriously and to add to my previous qualifications of NVQ assessor, REC qualifications, and Professional Training Certificate, Voyager has assisted me in becoming a SAIIT member with the Institute of IT Training. In addition to continually adapting and developing our training options, I am also responsible for client account management and overseeing the customer experience.
Tom Lowe – I am Voyager’s Product Evangelist and have been a software trainer since 2007, working for Voyager since 2011. Since the launch of Infinity in 2013, I have developed and maintained the Web Help (HTML5) which is built into the system, as well as the continuing development of all training materials. Having worked on a number of large projects, my driving of consistency and focus on each client’s needs has delivered long-term sustainable business. In addition, I curate tutorial video content for Infinity & Talentis products and also build tests within our ISV product, utilising my expertise in Microsoft Office.
Tim Toakley - I’m one of the trainers responsible for training on both Infinity and Mid-Office. I’ve been in training for over 15 years and joined Voyager in 2012. Previously I was a corporate trainer responsible for training sales and support teams on various new products in IT and retail. This exposed me to people with varying skill and experience levels which meant my training style changed to match the people I was training to make sure that everyone got what they needed out of each session.
Matt Nardi - I have been part of the Voyager Training team since 2013 and have over 22 years of training and mentoring experience gained in governmental, private, public and voluntary arenas, working with a wide range of social and cultural backgrounds. I am qualified to PTLLS and IQA levels and was awarded an Outstanding grade by OFSTED. I am also currently studying towards a L5 Diploma in Education and Training and am responsible for staff LAPD (Learning and Professional Development) to better internal product knowledge. As both an experienced Trainer and Consultant for the Infinity and Mid-Office team, I always look to design my sessions around the client’s needs ensuring all present are engaged and confident with the product.
Self Help Portal for Customers
Free Online Clinics for Customers